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Hey There!

I'm Hilfran Marquez

Computer Engineer

IT professional with a passion for technology and a 5+ year proven track record of success in diverse roles, including Project Management, IT Consulting, Systems Administration, and Technical Support.

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About Me

My introduction

With over 5 years of diverse experience in IT, I've successfully led projects, managed complex systems, and provided technical support in various industries. My roles have included Project Manager, System Administrator, IT Consultant, and Technical Support, where I've demonstrated a strong ability to adapt to different environments and deliver results. My career journey reflects a deep passion for customer support and a strong commitment to delivering exceptional technical solutions. I specialize in efficient problem-solving and providing high-quality technical support that ensures customer satisfaction and success.
Throughout my career, I have consistently focused on improving operational efficiency, ensuring seamless technology integration to achieve business goals and establishing excellent communication with customers.
My experience includes project management, system administration, network administration, cybersecurity, quality assurance, virtualization, IT equipment management, website development and management.
Currently, I'm getting into Cybersecurity and Blockchain. My passion for technology pushes me to learn how technologies that have a big impact on the world work.

Knowledge

Linux
Windows
macOS
Cybersecurity
Amazon Web Services
Virtualization
Networking
SQL
Wordpress
HTML
CSS
Workspace
Microsoft 365
HubSpot
GitHub
Blockchain
Scrum
Social Media
Antivirus

Experience

Project Manager

Martech

03/2022 - 12/2022

  • - Collaborated with development teams to ensure seamless coordination and communication, achieving common project goals.
  • - Led end-to-end project planning, defining milestones and key stages for efficient execution.
  • - Managed incident response to minimize service disruptions.
  • - Maintained open communication with clients to align project objectives with their needs.
  • - Ensured quality standards through rigorous quality assurance processes in production and test environments.
System Administrator

Comercial Dimara Salud

08/2017 - 03/2020

  • - Optimized the RIS-PACS system for smooth operation and performance.
  • - Managed Windows Server environments and maintained the X-ray network for consistent connectivity.
  • - Provided 24/7 support to ensure continuous system functionality.
  • - Deployed and maintained antivirus software on IT equipment and implemented tape backup procedures with Powervault TL2000-Dell for data protection.
  • - Maintained inventory of supplies to support system operations.
  • - Conducted training sessions for users on system usage.
Technical Support

06/2013 - 05/2015

  • - Resolved technical issues for end users as a tech support specialist.
  • - Optimized website functionality for a seamless user experience.
  • - Maintained and upgraded technological equipment.

Projects

IT Consultant

CMM Servicios

10/2021 - 12/2021

Survey of requirements for the project "Replacement Instituto de Neurocirugía Dr.Asenjo "Servicio de salud metropolitano Oriente.

  • - Spearheaded cost analysis and optimization for technology projects, resulting in significant cost savings and improved resource allocation.
  • - Developed and implemented Service Level Agreements (SLAs) for equipment and services, ensuring peak performance and timely responses.
  • - Created and implemented comprehensive maintenance plans, incorporating preventive actions for continuous operation and corrective measures for swift problem resolution.
  • - Developed and implemented detailed technical specifications for equipment procurement and deployment, aligning with project goals and ensuring successful project outcomes.
Co-founder

Innova Castle

10/20224 - In Progress

Innova Castle is a dynamic and growing agency specialized in providing comprehensive digital solutions for businesses of all sizes. We focus on website creation and maintenance, digital marketing services, social media management, and cybersecurity, with the goal of helping our clients stand out in the online world.

Certifications

Junior Cybersecurity Analyst

CISCO

In progress

Introduction to Cybersecurity

CISCO

09/2024

AWS Knowledge: Cloud Essentials

AWS

07/2024

Cloud Computing

Google Activate

02/2022

Cloud architecture

Sence Chile

11/2021

Technical Support Fundamentals

Coursera

04/2021

Contact